Now before I start, I will acknowledge that a very privileged person writing about privilege might be a little icky. So, I apologize in advance. I do think there is a difference between using one’s privilege for good vs totally unfair manipulation of rules, which is what this post is about.
(Could I say the P word a few more times? It’s such a mouthful and it’s also hard to type/spell. I think I will refer to it as “P” in this post from here on out.)
Okay so — I had a dream last night about my least favorite kind of P. I was in my (work) office though of course it looked incredibly different because it was a dream. I looked at my schedule in EPIC and it was packed. I was in a terrible mood and feeling self-conscious because somehow I had shown up to work wearing a T-shirt and no makeup (remember, this is a dream!).
My first dream patient’s chart has a very defensively-worded note from another specialty and makes mention of the patient’s “Organic Vitamin Injections” which . . . yes, even Asleep Me recognizes as a red flag. Somehow from the note I gleaned that the family was very fancy and well-off. But then instead of showing up, the patients’ father calls me — on my cell phone. At 9:07 AM (the dream appointment was supposed to start at 8:30).
Dream Me is very irritated and asks him where he got my cell phone number and he says something like “oh, I know people” and just wanted to chat before the visit to make sure they would receive the highest level of care. I respond angrily that calling my cell was not appropriate ESPECIALLY 40 minutes after the visit was supposed to start, and honestly felt invasive (dream me = quite indignant apparently) and he hung up and then left the office after rescheduling with a different provider.
And then Dream SHU felt horrified and scared because a) I just didn’t like how I handled it and b) when you make a powerful person angry, bad things can happen to you. BUT I also understand the actions of Dream SHU because getting a doctor’s cell phone and demanding to be seen 40 minutes late is the kind of P that I (REAL SHU) HAAATE.
Most patients just want excellent care which they are absolutely entitled to. All of them.
But in my experience, a few patients think they should get a ‘special higher tier’ of care just because they have means and/or connections. Things like: expedited appointments for non-emergencies, letters written for brand name for no real reason (sometimes there is a reason but other times not), or even medications that are not really indicated (you can probably guess which one in particular, in my profession).
ANYWAY. I hate that attitude, which is pure abuse of P. And I believe I had that dream because of this. Erin Condren, the leader and face of one of my former favorite planning brands is under fire for — well — a very poorly-timed and unapologetic display of P. You can read about it on the article I linked and there is #muchdrama on her insta, including a (surprising but welcome) “pause” announced by her team of influencers.
I took EC off of my list of planning tools and do not plan on supporting her brand again. On the upside, as a result I discovered the Live Rich Planner (created by Budget Mom Kumiko Love) and I was so intrigued I ordered one to sample and review for Best Laid Plans. (I’d also love to interview her – maybe on BOBW).
ANYWAY. I think that’s enough for today.
Oh! I think I am going to try time tracking for the next 2 weeks. One week entirely analog and one week playing with Toggl (or maybe another tool). I know I’ve received some great ideas around tracking in the past but new technologies are always coming out, so if you have tips I’d love to hear them.
AAAND speaking of time tracking: it’s BB time. (I AM SO SORE FROM YESTERDAY’S PHASE 2 TOTAL BODY!! OMG)